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Service-charge account: payments, balances, collection and dunning

Import the association's statements, see open amounts per unit, special levies, direct debit, interest, dunning application and a booking batch in DATEV format.

Who this is for:
Owners
Editors
 2 min readUpdated: 23/09/2026
The service-charge account of an association with balance list, statement import and direct-debit collection

Step by step

  1. Open the association and then “Service-charge account”. Import a statement of the association's account (camt.053, MT940 or CSV).Matched by IBAN or unit in the reference
  2. The balance list shows per unit the budgeted service charge, special levies and additional payments against payments. Assign open payments by hand.Owners see only their own balance
  3. For open amounts, create a payment reminder, an interest statement or the data sheet for the online dunning application.Interest: 5 points above the base rate
  4. With direct-debit mandates, create the direct-debit file for your bank or start collection through the connected collection account.Collection currently runs in test mode
  5. For the tax advisor, download the year's DATEV booking batch or CSV.The firm assigns the accounts

The result: Always know who owes what, with the next steps prepared.

Important: You file the dunning application yourself at online-mahnantrag.de. Collection through ImmoDok is a simulation until a payment provider is connected; no money moves.

Open in the product

Owners' association

What if it does not work?

A payment was not assigned to a unit.
Store the owner's IBAN or assign the payment under “Payments without a unit”.
The direct-debit file cannot be created.
Creditor ID, the association's IBAN, an adopted budget or complete mandates are missing.

Related guides

Managing a small owners' association yourselfUnits with co-ownership shares, budget, annual statement with the balance to settle, meetings, resolution register and access for the owners.Voting: at the meeting and by circularCount votes per agenda item, choose the right majority and collect circular resolutions through the owners' access.Management office: many associations with one teamCreate an office, move associations into it, add the team and see all key figures on one page.