Help & contact: feedback to support
Send support a message from any page, together with the page you are on, so the answer fits.
Who this is for:
All users
2 min readUpdated: 21/09/2026Step by step
- Click “Help & contact” at the bottom of the sidebar.From any page
- Search the help centre first: “Open the help centre” leads to all guides.Often the answer is already there
- Describe under “Your message” what did not work or what you are missing, and click “Send message”.At least five characters
- Alternatively write directly to the e-mail address shown.We reply on working days
The result: Your message goes to support with your name, your e-mail address and the current page; the answer comes by e-mail.
Important: Do not send documents or health data through the form. Support answers questions about ImmoDok, not legal or tax questions.
What if it does not work?
- “Send message” says it cannot be sent right now.
- To prevent abuse, at most five messages in ten minutes are possible. Wait a moment or write to the e-mail address.
- I cannot get into my account and do not see the form.
- The form is only available when signed in. Write via “Contact support” in the help centre instead, ideally from your account's e-mail address.
Related guides
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